E-470 values customer feedback and would like to make this information transparent to the public. The scores below are real time and reflect how customers have rated us over the last 30 days. These scores are captured right after an interaction with a customer and gathered through an emailed survey.
In addition, E-470 has a "Mystery Driver" program that enlists customers to provide daily and monthly feedback about the quality of their E-470 on-road experiences. We also survey customers through an annual customer experience survey, monthly one-minute surveys and quarterly topical surveys. Click here for the 2018 annual customer experience results.