Customer Survey Results

E-470 values customer feedback and would like to make this information transparent to the public. The scores below are real time and reflect how customers have rated us over the last 30 days. These scores are captured right after an interaction with a customer and gathered through an emailed survey.

In addition, E-470 has a "Mystery Driver" program that enlists customers to provide daily and monthly feedback about the quality of their E-470 on-road experiences. We also survey customers through an annual customer experience survey, monthly one-minute surveys and quarterly topical surveys. Click here for the 2018 annual customer experience results.

4.96

4.83

4.75

NPS = 81

Customer Service
30 Day
Safety
30 Day
Driving Experience
30 Day
Net Promoter Score
30 Day
Average score based on customers rating the quality of customer service they received. Score based on a 5 point scale, with 5 being the highest/best level of satisfaction.
Average score based on customers rating their satisfaction with safety during their most recent E-470 driving experience. Score based on a 5 point scale, with 5 being the highest/best level of satisfaction.
Average score based on customers rating their satisfaction with their most recent E-470 driving experience. Score based on a 5 point scale, with 5 being the highest/best level of satisfaction.
Net Promoter Score (NPS) measures customer sentiment based on the question: "On a scale of zero to 10, how likely are you to recommend E-470 to a friend or colleague?"
Scores are categorized:
0 - 6 ="Detractors"
7 - 8 = "Passives"
9 - 10 = "Promoters"

NPS is calculated as follows:
% of Promoters - % of Detractors = NPS